pq777 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how pq777 ("pq777", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the pq777 online gaming platform available at pq777.io, including all casino games, sports betting services, promotional programmes, customer support systems, and related services.

pq777 operates its platform in English and serves the Bangladesh market. All account balances, deposits, and withdrawals are conducted in Bangladeshi Taka (৳). This Policy applies to all personal data collected through the pq777 website, mobile interface, customer support channels, and any other point of interaction between you and pq777.

We are committed to handling your personal data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, and storage limitation. We collect only what we need, use it only for the purposes stated in this Policy, and retain it only for as long as is necessary.

2 Personal Data We Collect

pq777 collects personal data through several channels: directly from you when you register an account, make a deposit, or contact support; automatically through your use of the platform (technical and usage data); and from third-party identity verification and payment processing partners where applicable. The categories of data we collect are:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification numbers (National ID, passport, or driving licence). This data is collected during the registration and KYC verification process.
• Contact Data: Email address, mobile phone number, and residential address including street, city, district, and postcode within Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and other regions).
• Financial Data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and bank account details (BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank) used for deposits and withdrawals.
• Account Data: Username, encrypted password hash, account balance, full transaction and bet history, bonus records, game session logs, and responsible gaming preference settings.
• Technical Data: IP address, device identifiers, browser type and version, operating system, session duration data, and login timestamps used for security and fraud detection purposes.
• Usage Data: Pages visited on pq777.io, games played, time spent per session, and in-platform clickstream behaviour used to improve platform performance and personalise the user experience.
• Communications Data: Content of all written communications between you and pq777 customer support, including live chat transcripts, email correspondence, and formal complaint submissions.
• Verification Documents: Scanned or photographed copies of identity documents and proof of address submitted as part of the KYC process, as described in our Terms & Conditions.

Where pq777 is required to collect personal data by law or under the terms of a contract and you choose not to provide that data when requested, pq777 may not be able to perform the relevant service (for example, processing a withdrawal without completed KYC documentation).

3 How We Use Your Personal Data

pq777 uses the personal data it collects for specific, documented, and legitimate purposes. We do not use personal data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which pq777 processes personal data are:

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and provide access to the pq777 gaming platform.
• Identity Verification and Age Checks: To confirm that you meet the minimum age requirement of 21 years and that your account is registered under your true legal identity, in compliance with our responsible gaming obligations.
• Payment Processing: To process deposits in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests back to your verified payment method.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate accounts, unauthorised access, and other security threats to the platform and its players.
• Customer Support: To respond to your enquiries, resolve account issues, investigate complaints, and maintain records of our communications for quality assurance purposes.
• Bonus and Promotion Administration: To verify your eligibility for promotional offers, apply bonus credits to your account, track wagering requirement progress, and administer seasonal promotions such as BPL cricket season bonuses and Eid promotions.
• Responsible Gaming: To monitor your gambling behaviour, enforce deposit limits and self-exclusion periods that you have set, and identify patterns that may indicate a developing gambling problem so that appropriate intervention can be offered.
• Platform Improvement: To analyse usage patterns, improve the design and functionality of pq777.io, personalise game recommendations, and optimise the performance of the platform for Bangladeshi players.
• Legal and Regulatory Compliance: To maintain records required by applicable laws, to respond to lawful requests from authorities, and to fulfil any other legal obligation to which pq777 is subject.
• Marketing Communications (opt-in only): To send you promotional emails, bonus alerts, and platform news where you have explicitly consented to receive such communications. See Section 11 for full details.

4 Legal Basis for Processing

pq777 processes your personal data only where a legitimate legal basis exists for doing so. The principal legal bases on which pq777 relies are as follows:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and pq777 — specifically, the Terms & Conditions you accept upon registration. This covers account creation, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing is required to comply with legal obligations applicable to pq777, including anti-money-laundering (AML) requirements, identity verification obligations, and the retention of financial records.
• Legitimate Interests: Processing is necessary for pq777's legitimate business interests, provided those interests are not overridden by your rights and interests. This basis covers fraud prevention, security monitoring, and platform improvement activities.
• Consent: Where processing is based on your freely given, specific, and informed consent — principally in relation to marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Cookies & Tracking Technologies

pq777 uses cookies and similar tracking technologies on its website to enable core platform functionality, improve performance, and (where consented) deliver relevant content. A cookie is a small text file placed on your device by the web server when you visit pq777.io. The categories of cookies used by pq777 are:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
• Performance Cookies: Used to collect anonymised information about how visitors use pq777.io, such as which pages are visited most frequently and whether error messages are received. This data is used exclusively to improve the platform.
• Functional Cookies: Allow pq777 to remember choices you have made (such as your preferred game category or responsible gaming limit settings) and provide enhanced, more personalised features.
• Analytics Cookies: Used by pq777's internal analytics tools to understand player behaviour in aggregate, improve the user interface, and prioritise development efforts. Analytics data is aggregated and not used to identify individual players.

pq777 does not use third-party advertising cookies or behavioural targeting cookies. Your browsing activity on pq777.io is not shared with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling strictly necessary cookies may impair your ability to use the platform.

6 Sharing Your Data with Third Parties

pq777 does not sell, rent, or trade your personal data to any third party. We share personal data with external organisations only in the following limited and defined circumstances:

• Payment Service Providers: We share the minimum necessary financial data with bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and our banking partners to process your deposit and withdrawal transactions. These providers process your data as independent data controllers subject to their own privacy policies.
• Identity Verification Partners: We may use third-party KYC verification services to validate the authenticity of identity documents and cross-reference details against databases used for fraud prevention and AML compliance. These partners process data under strict contractual obligations to pq777.
• Game Technology Providers: Our casino game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive session data necessary to operate their games within the pq777 platform. This data does not include your full identity or financial details.
• IT Infrastructure and Security Providers: pq777 uses third-party cloud hosting and cybersecurity services to operate the platform. These providers act as data processors under contractual data processing agreements and may only process your data on pq777's documented instructions.
• Legal and Regulatory Authorities: pq777 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where legally required or where we have a good-faith belief that disclosure is necessary to prevent harm, investigate fraud, or comply with a lawful order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a material part of pq777's business assets, player personal data may be transferred to the successor entity. pq777 will notify affected players before their data is transferred and before it becomes subject to a different privacy policy.

All third-party data processors engaged by pq777 are required to implement appropriate technical and organisational security measures and to process data only in accordance with pq777's written instructions.

7 Data Retention

pq777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and financial record-keeping obligations. The following retention periods apply:

• Active Account Data: Retained for the lifetime of your pq777 account and for a period of 5 years following account closure or last activity, whichever is later.
• Transaction and Financial Records: Deposit, withdrawal, and bet records are retained for a minimum of 5 years following the transaction date, in line with standard financial compliance requirements.
• KYC and Verification Documents: Identity documents and proof of address submitted during KYC are retained for 5 years from the date of account closure to support AML compliance and any post-closure regulatory enquiries.
• Customer Support Communications: Chat transcripts and email correspondence are retained for 3 years from the date of the interaction, or for 5 years where the communication relates to a formal complaint or ongoing dispute.
• Technical and Usage Data: IP address logs, session data, and device identifiers used for security and fraud detection are retained for 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing Preferences: Records of your marketing consent (or opt-out) are retained for the lifetime of your account plus 3 years, to provide evidence of consent in the event of any future enquiry.

At the end of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction procedures. Anonymised data — which can no longer be attributed to any identifiable individual — may be retained indefinitely for aggregate statistical and platform improvement purposes.

8 Security Measures

pq777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security controls include:

• Transport Layer Security: All data transmitted between your device and pq777's servers is encrypted using 256-bit SSL/TLS 1.3 encryption, ensuring that data in transit cannot be intercepted or read by third parties.
• Password Security: Passwords are never stored in plain text. pq777 uses bcrypt with an appropriate work factor to hash and store passwords, making brute-force attacks computationally infeasible.
• Access Controls: Access to personal data within pq777's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their job function, and all access is logged and auditable.
• Intrusion Detection: pq777 operates real-time intrusion detection and monitoring systems that alert our security team to unusual activity patterns, potential breaches, or unauthorised access attempts.
• Secure Data Centres: pq777's hosting infrastructure is located in data centres that maintain physical security controls including access restrictions, CCTV monitoring, and environmental protection systems.
• Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, pq777 will notify affected players without undue delay, and no later than 72 hours after becoming aware of the breach, to the extent practicable.

9 Your Rights

As a person whose data is processed by pq777, you hold the following rights in respect of your personal data. pq777 is committed to honouring these rights promptly and without undue obstacle:

• Right of Access: You have the right to request a copy of all personal data that pq777 holds about you, along with information about how that data is used. pq777 will respond to access requests within 30 days.
• Right to Rectification: If any personal data pq777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your email address and contact number can also be updated directly from your account settings.
• Right to Erasure: You may request that pq777 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Note that pq777 may be required to retain certain data for legal compliance purposes even after an erasure request, as described in Section 7.
• Right to Restriction: You may request that pq777 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Object: You have the right to object to pq777 processing your personal data on the basis of legitimate interests. pq777 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that pq777 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (principally for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered username and a description of the right you wish to exercise. pq777 may request proof of identity before processing your request to ensure that data is not disclosed or altered at the request of an unauthorised party.

10 Children & Minors

pq777 is an adult gaming platform. Access to and use of pq777's services is strictly restricted to individuals who are 21 years of age or older. pq777 does not knowingly collect, process, or store personal data relating to any person under the age of 21. This restriction is enforced at the point of registration through our KYC identity and age verification process, which requires every player to provide a valid government-issued identification document confirming their date of birth.

If pq777 becomes aware, at any time, that personal data has been collected from an individual under the age of 21 — whether as a result of a false declaration at registration or any other circumstance — the relevant account will be immediately suspended and all personal data associated with that account will be securely deleted as soon as practicable. Any deposits made by an under-age player will be returned to the originating payment method after verification, and no winnings generated during the period of under-age access will be paid out.

If you are the parent or legal guardian of a minor and you believe that your child may have registered an account on pq777 or provided personal data to pq777 without your knowledge or consent, please contact [email protected] immediately. pq777 will treat all such notifications as high priority and will investigate and respond within 24 hours.

11 Marketing Communications

pq777 may send you promotional communications — including bonus offers, deposit match promotions, free spin alerts, cricket season betting specials, Eid and Pohela Boishakh seasonal promotions, and general platform news — but only where you have given your explicit opt-in consent to receive such communications at the time of registration or via your account settings.

Marketing communications from pq777 are delivered exclusively by email to the address registered on your account. pq777 does not send unsolicited SMS marketing messages, push notifications, or WhatsApp messages unless you have separately opted in to each of those specific channels.

You may opt out of marketing communications at any time using any of the following methods:

• Clicking the clearly labelled "Unsubscribe" link included at the bottom of every marketing email sent by pq777.
• Updating your communication preferences in the notification settings section of your pq777 account dashboard.
• Sending a written opt-out request to [email protected] with the subject line "Marketing Opt-Out", including your registered username.

pq777 will process all opt-out requests within 5 business days. Please note that opting out of marketing communications does not affect transactional communications — pq777 will continue to send you account-related emails such as deposit confirmations, withdrawal notifications, security alerts, and support responses, as these are necessary for the operation of your account.

pq777 does not share your contact details with any third-party marketing company, affiliate network, or advertising platform for the purpose of sending you marketing communications on behalf of external organisations.

12 Changes to This Privacy Policy

pq777 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, improvements to our platform, or other operational developments. The most current version of this Policy will always be published at pq777.io/privacy-policy, together with the date on which the Policy was last updated.

For material changes to this Policy — particularly changes that affect how we use your personal data, who we share it with, or how long we retain it — pq777 will provide advance notice of at least 14 days before the revised Policy takes effect. Notice will be given either via a prominent notification within the platform interface or by email to the address registered on your account, or both.

Your continued use of the pq777 platform after a revised Privacy Policy has taken effect constitutes your acknowledgement that you have reviewed the updated Policy. If you do not agree with the changes, you should stop using the platform and request account closure before the effective date of the revised Policy. Your remaining account balance will be returned in accordance with our withdrawal procedures.

pq777 recommends that you review this Privacy Policy periodically — particularly at the start of each major cricket season, major promotional period, or whenever you make a significant change to your account activity — to remain fully informed of how your data is being handled.

13 Contact & Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy, the personal data pq777 holds about you, or the way in which pq777 processes that data, please contact us using the details below. All data protection enquiries are handled in English and responses are provided in writing.

• Data Protection Enquiries: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate so that your message is routed to the correct team.
• Response Time: pq777 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive written response within 30 days of receiving all information necessary to process the request.
• Formal Complaints: If you are not satisfied with pq777's response to a privacy enquiry, you may submit a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". pq777 will escalate such complaints to senior compliance staff and respond within 14 business days.
• Operating Hours: Our support and compliance team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

pq777 thanks you for taking the time to read this Privacy Policy in full. We are committed to maintaining your trust through transparent data practices, robust security measures, and a genuine respect for your rights as a player on our platform.