pq777 Terms & Conditions

1 Introduction

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and pq777 ("pq777", "we", "us", "our"), governing your access to and use of the pq777 online gaming platform available at pq777.io, including all casino games, sportsbook services, live dealer games, crash games, promotional programmes, customer support channels, and any other services provided under the pq777 brand.

By accessing the pq777 website, creating a player account, making a deposit, placing a bet, or using any feature of the platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any part of these Terms, you must immediately cease using the pq777 platform.

pq777 is an online gaming platform operating in the English language and targeting the Bangladesh market. All services are conducted in English. Account balances, deposits, and withdrawals are denominated in Bangladeshi Taka (৳). The platform is designed for adult players aged 21 and above who are located in Bangladesh and who choose to participate voluntarily in online gaming and sports betting activities.

2 Eligibility

The pq777 platform is available exclusively to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during use of the platform:

• You are at least 21 years of age. pq777 operates a strict 21+ policy and enforces this through Know Your Customer (KYC) identity verification procedures.
• You are a natural person and are not acting on behalf of any corporation, organisation, or third party in the context of your personal gaming account.
• You are using the platform voluntarily and of your own free will, without coercion of any kind.
• You are not a current employee, officer, director, contractor, or agent of pq777, nor a close family member of any such person, in relation to your gaming account.
• You are not currently subject to a self-exclusion agreement with pq777 or any other gambling platform to which such exclusions may apply.
• You have not previously had a pq777 account closed for cause, including for fraud, money laundering, prohibited conduct, or any violation of these Terms.
• You are accessing pq777 from a jurisdiction where online gaming and sports betting are not expressly prohibited by the applicable laws that govern your personal situation.

pq777 does not warrant that using the platform is lawful in every jurisdiction. It is your sole responsibility to determine whether online gaming is permitted under the laws applicable to you. pq777 accepts no liability for any consequences arising from your use of the platform in a jurisdiction where it may be restricted.

3 Account Registration & Verification

To access the full range of pq777 services, including the ability to deposit funds and place bets, you must complete the account registration process by providing accurate, current, and complete information as required. You agree to maintain the accuracy of this information and update it promptly if any details change.

Each individual may hold only one (1) pq777 account. The creation of multiple accounts — whether under the same identity or different identities — is strictly prohibited. pq777 employs automated detection systems to identify duplicate accounts, and any accounts found to be duplicates will be suspended pending investigation, with associated balances subject to review and potential forfeiture.

As part of our commitment to safe and responsible gaming, pq777 conducts KYC (Know Your Customer) verification. You may be required to submit one or more of the following documents at registration or at any subsequent point during your use of the platform:

• A valid government-issued photo identity document (National ID Card, passport, or driving licence).
• Proof of residential address dated within 90 days (utility bill, bank statement, or official correspondence).
• Proof of ownership of the payment method used (screenshot of bKash, Nagad, or Rocket account showing the registered mobile number).
• A selfie photograph held alongside your identity document, if requested by the compliance team.

pq777 reserves the right to suspend deposits, withdrawals, and gameplay pending the completion of KYC verification. You are responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. pq777 accepts no liability for any loss or damage arising from your failure to keep your credentials secure.

4 Deposits & Withdrawals

pq777 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (৳). The following payment channels are currently supported: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and direct bank transfers via BRAC Bank, City Bank, Islami Bank, and Sonali Bank. pq777 does not charge any transaction fees for standard deposits or withdrawals, though your payment provider may apply its own fees independently.

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits per transaction and per day are published in the cashier section of your account and may be updated from time to time. Players who have not completed KYC verification may have lower transaction limits applied until verification is complete.

• Deposits via bKash and Nagad are typically credited to your pq777 account within 60 seconds of confirmation from the payment provider.
• Withdrawals are processed by pq777 within 15 minutes of approval under normal operating conditions. Delays may occur during periods of high transaction volume or when additional verification is required.
• All payment methods used to deposit funds must be registered in your own name. Deposits made from third-party payment accounts will be returned and the transaction flagged for review.
• Withdrawals will only be processed to a payment method that has previously been used to make a deposit on your account, as a standard anti-money-laundering control.
• pq777 reserves the right to request supporting documentation before processing any withdrawal that triggers an internal compliance review.

In the event of a technical error that results in an incorrect deposit credit or withdrawal amount, pq777 reserves the right to correct the error and adjust the affected account balance accordingly, regardless of whether the incorrect balance has already been used in gameplay.

5 Bonuses & Promotions

pq777 offers a range of promotional bonuses, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL cricket season, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the specific terms attached to each individual promotion, which are published on the relevant promotional page and take precedence in the event of any conflict with these general Terms.

The following general conditions apply to all bonuses unless explicitly stated otherwise in the specific promotion terms:

• Bonuses are available to verified players aged 21 and above only. Any bonus credited to an account that is later found to belong to a person under 21 will be voided along with any winnings derived from it.
• Each player is entitled to claim each specific bonus only once, unless the promotion explicitly states otherwise. Multiple accounts may not be used to claim the same bonus more than once.
• All bonuses are subject to wagering requirements, expressed as a multiple of the bonus amount (e.g., a 20x wagering requirement on a ৳1,000 bonus requires ৳20,000 in qualifying bets before any withdrawal of bonus-derived winnings is permitted).
• Wagering requirements must be met within the validity period stated for each bonus. Bonuses that expire before their wagering requirements are fulfilled will be removed from the account along with any associated winnings.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live table games and sports bets may contribute a lower percentage. Game contribution rates are published in the bonus terms for each promotion.
• pq777 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, where required to do so by operational, legal, or compliance considerations.

6 Betting & Gaming Rules

All casino games offered on pq777, including slots, live dealer games, crash games, and table games, are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own specific rules, which are accessible from within the game interface. These general Terms apply in addition to, and not in place of, any game-specific rules.

For sportsbook and cricket betting, the following general rules apply:

• All bets are accepted at the odds displayed at the time of placement. pq777 reserves the right to limit or refuse any bet at its sole discretion, particularly in cases where unusual betting patterns are detected.
• In the event of a match abandonment, postponement, or cancellation, the settlement rules published in the sportsbook rules section will apply. Generally, bets on abandoned matches are voided and stakes returned, unless a sufficient portion of the event has been completed to determine a result under the relevant sport's governing body rules.
• Live in-play bets are accepted subject to live market availability. pq777 is not responsible for bets placed on incorrect odds due to technical latency. In the event of a manifest error in odds, pq777 reserves the right to void affected bets.
• Minimum and maximum bet limits are published in the sportsbook and game interfaces and may vary by sport, event, market type, and player account tier.
• pq777 does not guarantee that any particular game, market, or event will be available at any given time. Temporary unavailability due to maintenance, provider downtime, or compliance review does not constitute a breach of these Terms.

7 Prohibited Conduct

The following activities are strictly prohibited on the pq777 platform. Engaging in any of the below constitutes a material breach of these Terms and may result in immediate account suspension, permanent account closure, forfeiture of all balances, and where appropriate, referral to relevant law enforcement authorities:

• Collusion: Coordinating with other players to gain an unfair advantage in any game, including sharing hand information in live poker or communicating strategies in real time during multiplayer events.
• Fraud and Misrepresentation: Providing false identity information during registration or KYC, using stolen or unauthorised payment methods, or misrepresenting your eligibility to use the platform.
• Automated Betting: Using bots, scripts, AI-assisted tools, or any automated software to place bets or interact with the platform in a manner that is not purely manual.
• Arbitrage and Exploitation: Systematically exploiting promotional offers, bonus terms, or pricing errors to generate guaranteed or near-guaranteed profits in a manner contrary to the spirit of normal gameplay.
• Money Laundering: Using the pq777 platform to deposit, transfer, or withdraw funds that represent the proceeds of criminal activity, or to layer funds in a manner designed to conceal their origin.
• Match Fixing: Placing bets on sporting events with prior knowledge of a fixed or manipulated result, or communicating with any person involved in match-fixing activity.
• Chargebacks: Initiating an illegitimate payment reversal or chargeback in respect of any deposit made to pq777. Any player who initiates a chargeback will have their account suspended pending investigation and will be liable for any costs incurred by pq777 in contesting the reversal.
• Multiple Accounts: Creating more than one pq777 account for any purpose, including circumventing a suspension, claiming duplicate bonuses, or evading betting limits.

8 Account Suspension & Closure

pq777 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• The player is found or reasonably suspected to be under 21 years of age.
• The player has provided false, incomplete, or misleading information during registration or at any subsequent verification stage.
• The player is engaged in or suspected of engaging in any form of prohibited conduct as outlined in Section 7.
• The player's account activity triggers an anti-money-laundering flag that requires investigation by our compliance team.
• The player requests self-exclusion under the pq777 Responsible Gaming programme.
• A court order, regulatory direction, or other legally binding instruction requires the account to be suspended or closed.

In the event of a voluntary account closure, any remaining balance that is not subject to an active investigation or compliance hold will be returned to the player's verified payment method within a reasonable timeframe. Balances associated with unmet bonus wagering requirements will not be returned, as bonus funds are conditional credits rather than deposited funds.

Players who wish to close their account voluntarily for responsible gaming reasons may do so at any time by contacting [email protected]. pq777 will action all responsible gaming account closures on a priority basis. Self-excluded players may not create new accounts for the duration of their exclusion period.

9 Intellectual Property

All content on the pq777 platform — including but not limited to the website design, user interface, graphics, logos, brand marks, text, software, game assets, data compilations, and any other material — is the property of pq777 or is used under licence from the relevant rights holders, including third-party game studios. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pq777 platform for your personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or create derivative works from any pq777 content without express written permission.
• Reverse-engineer, decompile, or disassemble any software component of the pq777 platform.
• Use the pq777 brand name, logo, or any similar mark in a way that could suggest affiliation, endorsement, or partnership with pq777 without prior written approval.
• Scrape, crawl, or systematically extract data from the pq777 platform using automated means.

Any unauthorised use of pq777 intellectual property may result in account closure and may expose you to civil or criminal liability under applicable law.

10 Privacy & Data Protection

pq777 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of this Agreement and is available at pq777.io/privacy-policy. By creating a pq777 account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected during registration and KYC verification — including your full name, date of birth, address, national identification number, and payment method details — is used solely for the purposes of account management, identity verification, fraud prevention, anti-money-laundering compliance, and the delivery of pq777 services. This data is not sold to third parties.

pq777 uses industry-standard 256-bit SSL (TLS 1.3) encryption to protect all data transmitted between your device and our servers. Account passwords are stored using bcrypt hashing. You have the right to request access to your personal data, request corrections, or request deletion of your data subject to any legal retention obligations that may apply. Such requests should be directed to [email protected].

11 Responsible Gaming

pq777 is firmly committed to promoting responsible gambling among all players. Gambling is intended to be an enjoyable recreational activity, and pq777 provides a range of tools to help you stay in control of your gaming. These tools are available from your account dashboard at any time and include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your pq777 account.
• Loss Limits: Set limits on the maximum amount you are willing to lose over a defined period.
• Session Time Alerts: Receive notifications when you have been logged in and playing for a defined continuous period.
• Cooling-Off Periods: Take a short break from gaming by applying a temporary account restriction of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request a longer exclusion period of 6 months, 1 year, or indefinitely if you feel gambling has become a problem. Self-exclusion requests are irrevocable for their stated duration.

If you are concerned about your gambling habits or those of someone you know, we encourage you to review our dedicated Responsible Gaming page at pq777.io/responsible-gaming and to seek support from professional organisations. Remember: gambling involves financial risk, and you should never wager more than you can afford to lose. pq777 is for adults aged 21 and above. If you need immediate help, please contact our support team at [email protected].

12 Limitation of Liability

To the fullest extent permitted by applicable law, pq777, its directors, officers, employees, agents, and technology providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from your use of or inability to use the pq777 platform, including but not limited to:

• Loss of funds due to technical failures, connectivity interruptions, or server outages beyond pq777's reasonable control.
• Errors or omissions in game results caused by third-party game provider software, provided pq777 has taken reasonable steps to implement the provider's software correctly.
• Losses arising from unauthorised access to your account due to your failure to maintain credential security.
• Any delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, or Bangladeshi banks.
• Losses resulting from your reliance on information provided on the pq777 platform, including promotional materials, odds displays, or game descriptions, where such information contains a manifest error that was corrected prior to settlement.

pq777's total aggregate liability to you in connection with any single incident or series of related incidents shall not in any case exceed the total amount deposited by you in the 30 days immediately preceding the incident giving rise to the liability claim.

13 Governing Law & Disputes

These Terms shall be interpreted and governed in accordance with general principles of online gaming law applicable to the operation of the pq777 platform. In the event of any dispute arising out of or in connection with these Terms or the pq777 platform, pq777 encourages players to contact our support team in the first instance, as the majority of concerns can be resolved promptly through direct communication.

If a dispute cannot be resolved through direct support contact, you may submit a formal written complaint to [email protected] with the subject line "Formal Complaint". pq777 will acknowledge all formal complaints within 48 hours and aim to provide a full written response within 14 business days of receiving all information necessary to investigate the matter.

pq777 is committed to fair and transparent dispute resolution. Where a dispute relates to a game outcome, pq777 will request a full game log from the relevant third-party game provider and provide you with a written explanation of the result. Game provider decisions on RNG outcomes are considered final, as the games are independently certified.

14 Amendments to These Terms

pq777 reserves the right to revise, update, or replace any part of these Terms at any time. The most current version of the Terms will always be published at pq777.io/terms-conditions, along with the date on which they were last updated. It is your responsibility to review the Terms periodically to remain informed of any changes.

For material changes that significantly affect player rights or obligations — such as changes to withdrawal limits, bonus wagering requirements, or account closure procedures — pq777 will endeavour to provide at least 7 days' advance notice via a notification in the platform interface or by email to the address registered on your account.

Your continued use of the pq777 platform after any amendment has taken effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and request account closure before the effective date of the changes, in which case your remaining deposited balance will be returned in accordance with Section 8.

15 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, the pq777 platform, your account, or any aspect of our services, please contact our support team through any of the following channels. All communications are conducted in English and responses are provided in English.

• Email Support: [email protected] — available 24 hours a day, 7 days a week. Typical response time is under 2 hours for account queries.
• Operating Hours: Bangladesh Standard Time (BST, UTC+6) — our team works across all shifts to ensure round-the-clock coverage.
• Formal Complaints: Send a written complaint by email to [email protected] with the subject line "Formal Complaint". Please include your registered username, a description of the issue, and any supporting documentation.
• Responsible Gaming Requests: Requests for self-exclusion, deposit limits, or account restrictions are treated as high priority and will be actioned within 24 hours of receipt.

pq777 values every player relationship and is committed to providing fair, transparent, and responsive customer service. We thank you for taking the time to read these Terms in full and for choosing pq777 as your preferred online gaming platform in Bangladesh.